OTRS Agent Note is a mobile client for IT service agents working with the Open Source Ticket System OTRS. It is focused on providing a really streamlined access to tickets for adding notes and time accounting for mobile users without the need to use the regular OTRS web frontend. Therefore it is really fast and easy to handle.
– Instant access to tickets: all, owner or responsible
– Adding notes with SIRI support
– Fulltext search in selected ticket scope
– Customizable subject and disclaimer for notes
– E-Mail integration
Support for http or https access to the OTRS web service (iPhone Handle required)